Smart Field Services
More profitable services, more productive customers
With data from sensors, devices, and connected equipment, you can tell when your customer’s assets need servicing, and exactly what intervention is needed. Use these powers to send technicians to field sites only when they’re needed—and complete the job on the first visit. Targeted services that help your customers maintain greater uptime also increase your value as a strategic provider of aftermarket parts and services. Climb the IoT maturity curve with smart field services.
Smart field services elevate your customers’ experience to a completely new level. By offering prompt services that meet their needs and help them maintain uptime, you become a critical partner for your customers’ success. Greater customer loyalty improves customer retention and builds your reputation, fueling new product sales.
Take, for example, the painting cabinet. It’s outfitted with filters that need to be changed regularly. Now, instead of changing them at a certain arbitrary interval, the system indicates the exact timepoint the filter needs to be changed, saving cost and time—and it’s sustainable, consuming less filter material.
Abdelrahman Khalil
Automation Integrator
Geico S.p.A.
The numbers tell the story
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110 billion dollars
in global revenue growth that could be captured through tech enablement of industrial service
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40%
achievable reduction in field-service costs through reduced in-person visits
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40%
less time to repair through proactive services
